• After-Sales Support & Services

After-Sales Support & Services

Once you’ve received your laser, our collaboration can continue in many ways.

  • Remote & on-site technical support
  • Preventive maintenance
  • Staff training
  • Shop spare parts

We are available 24/7 to help you troubleshoot and resolve problems quickly.

Contact Us

If you need assistance, contact our after-sales support team. To speed up the process, please have your project number and part serial number ready.

WORLDWIDE 24/7 Phone: +1 418 780-7324, Ext. 2 support@laserax.com
EUROPE Between 8 am and 4 pm
Germany (UTC+1)
Phone: +49 (0) 7633 836 4935  support@laserax.com

Overview of Support & Services

Remote & On-Site Technical Support

Remote & On-Site Technical Support

In addition to offering on-site support, our experts can assist you remotely to help you fix problems as soon as possible.

Spare Parts

Spare Parts

Laserax has an extensive list of spare parts readily available to facilitate repairs and minimize downtime. Examples of spare parts include:

  • Laser head
  • Laser controller
  • Laser module
  • Protective window
  • Laser safety glasses
  • Laser power measurement kit

We can provide you with a custom list of spare parts you may need for your laser system and/or machine.

Preventive Maintenance

Preventive Maintenance

A Laserax field engineer visits your facility to assist your team on preventive maintenance. This includes:

  • Complete laser maintenance for optimized laser output power and longevity.
  • Change of protective window, filter, and air-knife fan.
  • Laser focus optimization and laser process adjustments.
  • Laser safety review and compliance (IEC 60825-1 and FDA21 CFR 1040.10).
  • Report on laser and system status followed by recommendations.

With this service, you get a 5% discount on parts, a 24/7 priority support with a direct dial phone number, and a response from our team within 30 minutes.

Staff Training

Staff Training

We offer a range of remote and on-site training for your staff. The most popular training sessions include:

  • Laser safety training to ensure your team works in a safe environment.
  • Basic software training to learn how to make changes to your laser process.
  • Advanced software training to learn how to create new laser processes.

Customized training can also be offered based on your specific needs.