Once you’ve received your laser, our collaboration can continue in many ways.
We are available 24/7 to help you troubleshoot and resolve problems quickly.
If you need assistance, contact our after-sales support team. To speed up the process, please have your project number and part serial number ready.
| Worldwide | 24/7 | Phone: +1 418 780-7324, Ext. 2 | |
| Europe | Between 8 am and 4 pm | Phone: +49 (0) 7633 836 4935 |
In addition to offering on-site support, our experts can assist you remotely to help you fix problems as soon as possible.
Laserax has an extensive list of spare parts readily available to facilitate repairs and minimize downtime. Examples of spare parts include:
We can provide you with a custom list of spare parts you may need for your laser system and/or machine.
A Laserax field engineer visits your facility to assist your team on preventive maintenance. This includes:
With this service, you get a 5% discount on parts, a 24/7 priority support with a direct dial phone number, and a response from our team within 30 minutes.
We offer a range of remote and on-site training for your staff. The most popular training sessions include:
Customized training can also be offered based on your specific needs.